Hello, I'm Brian Mak from Hong Kong, currently residing in Manchester, UK. My professional journey includes a significant role as a Digital Copywriter in the Customer Experience Team at HSBC HK. There, I contributed to the development of numerous customer-centric banking solutions, notably the Mobile Cheque Deposit feature, which has saved thousands of customers countless trips to the bank.

My academic and professional experiences in digital products have reinforced my belief that the true value of technology lies in its accessibility and ease of use for the general public. This philosophy has been the cornerstone of my career. I am dedicated to understanding both the 'what' and the 'how' of digital product development. My goal is to bridge the gap between technology and users through my skills in product ideation, design, and writing. I strive to ensure that technological advancements are not just innovations but also accessible tools that empower people without causing confusion or discomfort.

The dynamic nature of technology, with its continuous impact on human behavior, keeps the digital product landscape in a constant state of evolution. This ever-changing environment fuels my curiosity and passion every day, driving me to stay at the forefront of digital product innovation.